At www.siricollections.in, All orders are shipped and delivered through leading courier services ensuring the buyers an accurate delivery, in good condition, and on right time.

We are adhered to build long-lasting customer relations with enduring commitments; we take utmost care of the needs of our clients. For that matter, we take responsibility of refunding your payment in case you don't receive the ordered products.

Further, to entertain your queries, we have a customer care, that is dedicated to resolving all your problems. You can connect to our support channel online and know more about the shipping as well as the delivery process.

Please note that there are no shipments made from the store on Saturday, Sunday and public holidays as our logistics partner, does not make any pick-ups on those days.

Shipping Cost

In INDIA

Shipping within India is FREE when you order for Rs.2500/- or more, and available across India. Shipping charges of Rs. 75/- are applicable for orders below Rs.2500/-.

International Shipping

 We are not offering International Shipping at the moment.

Shipment and Tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our order status page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites where you can able to track.

Time to Deliver

In India

The products ordered can be expected to be delivered within 6-10 days in major metro cities in India and can take anywhere between 7-15 days for other locations in India, from the time the order is confirmed. Additionally the customer will be provided with the option to track their order online, after it is shipped.

Cash on Delivery (COD)

We are Offering Partial Payment COD option in which customer has to pay Rs. 275/- at the time of placing the COD order and the balance order value at the time of Delivery to avoid Fake orders. Please note that, Partial COD orders cancelled/not received by customers, the partial payment shall not be refunded as we incur TO and FRO Courier charges. Please take a note of this point while placing the order.

Delays in Delivery

These are indicative & approx. values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes and other unknown reasons beyond our control. We will keep you informed on the status of your order including delays if any. 

No refund, returns, replacement & exchange will be entertained for this reason. 

We may also choose to deliver the shipment in parts. In that case if you choose to cancel your order we can only cancel the unshipped part of the order. (Not valid for all the cases).

Delivery, Non-Delivery & Reporting Policy

Reporting of Non-Delivery:
Customers are required to notify Siri Collections promptly if an order has not been delivered to the shipping address provided at the time of placing the order. Any non-delivery, delivery failure, missing shipment, or related delivery issue should be reported to us by phone, WhatsApp, or email within 15–20 days from the date of dispatch/shipment.

Failure to Report Within the Specified Period:
If no communication or complaint regarding non-delivery or unsuccessful delivery is received from the customer within 20 days from the date of dispatch, the shipment may be treated as delivered/completed in our order records, subject to the delivery information available to us from the applicable courier or logistics provider.

After the expiry of this reporting period, Siri Collections may not be able to initiate or pursue a delivery investigation, courier claim, replacement, refund, or other resolution, particularly where the applicable courier/logistics provider has closed or is no longer able to process the shipment investigation.

Customer Responsibility:
Customers are responsible for providing a complete and accurate shipping address, valid contact number, and other required delivery details and for being reasonably available to receive the shipment. Delays or failed deliveries arising from an incorrect/incomplete address, unavailable recipient, refusal to accept the shipment, or other circumstances attributable to the customer may be subject to our applicable shipping and return policies.

Courier/Logistics Delays:
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, transportation disruptions, weather conditions, natural events, strikes, government restrictions, or other unforeseen circumstances. Such delays will not automatically constitute a failure by Siri Collections to fulfil the order.

Proof of Delivery:
Where available, delivery status, tracking information, delivery confirmation, recipient details, photographs, OTP verification, or other records provided by the courier/logistics partner may be used to determine the delivery status of an order.

Exceptions and Applicable Law:
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian law. Any exception required by applicable law or arising from circumstances beyond the customer's reasonable control will be considered accordingly.

By placing an order with Siri Collections, the customer acknowledges and agrees to comply with the above delivery reporting requirements.

Important information regarding Delivery Address

Any change in your address needs to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.

If you want to ship multiple products to different addresses we request you to please place different orders for each delivery address.

Please make sure your shipping address is correct as some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will bear the cost of any such penalties/fees. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Also, please note that, office address deliveries shall be delivered at the security gate/office of the concerned premises since they do not allow inside the premises. It is the customer's duty to collect the parcel. 

Please make sure there is somebody available to collect the package when the delivery is made as in some countries parcels will be left at door if someone is not there to receive the package or no one answers the doorbell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.

Billing Address is the address where a customer gets his bills. Shipping address is the address where the customer wants to receive their shipment. Note both the addresses can be same or different depending on the customer choice.

Product Availability

We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your ordered product or products, we will inform you the same and you can select any alternative product from the available products on the website. 

Cancellations

We will be able to accept order change or cancellation requests within 12 hours of placement of order ( 2% cancellation charges on order value are applicable) provided the order is not processed. Unfortunately, we cannot cancel orders once they are processed.

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer/customer. VAT / Custom Taxes and Import Duties are not included in our pricing and ordering process, but may be charged to you by courier company.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where and when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

Lost In transit

We send our parcels fully insured to our customers. If Courier Company fails to deliver, you do not suffer any loss. We will not be responsible for lost/stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

If a shipment is lost in transit, we wait for 15 days and then reprocess the same order. In case a replacement is not available of the same design we may ask you to either take a refund or select alternate product.

If you have any question about our shipping policies, please email us at collections.siri@gmail.com